Introduction
10 Types of callers
10 Types of callers
Syllabus
Emotional Intelligence 1
The Right Person to Handle
Do's and Dont's
Final Quiz
10 Types of Callers 1
Emotional Intelligence 2
What Should Done Better?
Things You Should Do to Build Good Impression 1
How to Act in Different Situations
Congratulations! You've completed the course.
10 Types of Callers 2
Telephone Communications Skills
Assuage or Calm
Things You Should Do to Build Good Impression 2
Leaving a Message 1
10 Types of Callers 3
Emotional Intelligence 3
Prevent Doubt
Identifying Yourself
Leaving a Message 2
10 Types of Callers 4
Use Empathy to Win 1
To Express Professionalism
Asking Someone Properly
Getting People to Slow Down
10 Types of Callers 5
Use Empathy to Win 2
Success on The Telephone
Proper Telephone Etiquette
Quiz
10 Types of Callers 6
Quiz
Telephoning Skills In The Office
Quiz
10 Types of Callers 7
Quiz
10 Types of Callers 8
10 Types of Callers 9
10 Types of Callers 10
Quiz
IDR 1.000.000
IDR 2.000.000
Requirement
General English Certificate
Handbook
Dictionary
Description
We provide a learning journey for you to become an ethical telephone agent. It starts from greeting to handling complaints.
What will I Learn ?
Dealing with people
Emotional intelligence
How to talk
Serving people on the telephone
Telephone etiquette
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