Introduction
10 Types of callers
1
Telephoning Skills
Online course with English Today
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TEXT
Syllabus
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TEXT
Emotional Intelligence 1
4
VIDEO
The Right Person to Handle
5
VIDEO
Do's and Dont's
6
QUIZ
Final Quiz
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TEXT
10 Types of Callers 1
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TEXT
Emotional Intelligence 2
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VIDEO
What Should Done Better?
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VIDEO
Things You Should Do to Build Good Impression 1
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TEXT
How to Act in Different Situations
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TEXT
Congratulations! You've completed the course.
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TEXT
10 Types of Callers 2
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VIDEO
Telephone Communications Skills
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TEXT
Assuage or Calm
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TEXT
Things You Should Do to Build Good Impression 2
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TEXT
Leaving a Message 1
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TEXT
10 Types of Callers 3
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VIDEO
Emotional Intelligence 3
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TEXT
Prevent Doubt
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TEXT
Identifying Yourself
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TEXT
Leaving a Message 2
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TEXT
10 Types of Callers 4
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TEXT
Use Empathy to Win 1
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TEXT
To Express Professionalism
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TEXT
Asking Someone Properly
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TEXT
Getting People to Slow Down
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TEXT
10 Types of Callers 5
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TEXT
Use Empathy to Win 2
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TEXT
Success on The Telephone
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VIDEO
Proper Telephone Etiquette
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QUIZ
Quiz
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TEXT
10 Types of Callers 6
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QUIZ
Quiz
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VIDEO
Telephoning Skills In The Office
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QUIZ
Quiz
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TEXT
10 Types of Callers 7
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QUIZ
Quiz
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TEXT
10 Types of Callers 8
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TEXT
10 Types of Callers 9
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TEXT
10 Types of Callers 10
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QUIZ
Quiz
IDR 1.000.000
IDR 2.000.000
Requirement
General English Certificate
Handbook
Dictionary
Description
We provide a learning journey for you to become an ethical telephone agent. It starts from greeting to handling complaints.
What will I Learn ?
Dealing with people
Emotional intelligence
How to talk
Serving people on the telephone
Telephone etiquette
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