Telephoning Skills

Online course with English Today
Card image cap
1

Introduction

10 Types of callers

2

TEXT

Syllabus

3

QUIZ

Final Quiz

4

VIDEO

Do's and Dont's

5

VIDEO

The Right Person to Handle

6

TEXT

Emotional Intelligence 1

7

TEXT

10 Types of Callers 1

8

TEXT

Congratulations! You've completed the course.

9

TEXT

How to Act in Different Situations

10

VIDEO

Things You Should Do to Build Good Impression 1

11

VIDEO

What Should Done Better?

12

TEXT

Emotional Intelligence 2

13

TEXT

10 Types of Callers 2

14

VIDEO

Telephone Communications Skills

15

TEXT

Leaving a Message 1

16

TEXT

Things You Should Do to Build Good Impression 2

17

TEXT

Assuage or Calm

18

TEXT

Leaving a Message 2

19

TEXT

Identifying Yourself

20

TEXT

Prevent Doubt

21

TEXT

10 Types of Callers 3

22

VIDEO

Emotional Intelligence 3

23

TEXT

To Express Professionalism

24

TEXT

Asking Someone Properly

25

TEXT

Getting People to Slow Down

26

TEXT

10 Types of Callers 4

27

TEXT

Use Empathy to Win 1

28

TEXT

Use Empathy to Win 2

29

TEXT

10 Types of Callers 5

30

VIDEO

Proper Telephone Etiquette

31

QUIZ

Quiz

32

TEXT

Success on The Telephone

33

VIDEO

Telephoning Skills In The Office

34

QUIZ

Quiz

35

TEXT

10 Types of Callers 6

36

QUIZ

Quiz

37

TEXT

10 Types of Callers 7

38

QUIZ

Quiz

39

TEXT

10 Types of Callers 8

40

TEXT

10 Types of Callers 9

41

TEXT

10 Types of Callers 10

42

QUIZ

Quiz

IDR 1.000.000

IDR 2.000.000

Requirement

General English Certificate

Handbook

Dictionary

Description

We provide a learning journey for you to become an ethical telephone agent. It starts from greeting to handling complaints.



What will I Learn ?

Dealing with people

Emotional intelligence

How to talk

Serving people on the telephone

Telephone etiquette

0

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